Privacy Policy

Who controls your data

The data controller is Garry's Garden Services, trading as Garry's Garden Services. Legal details still need confirmation: [client to confirm: full legal name / sole trader or company name]. Company number: [client to confirm: company number, if any]. Service address: [client to confirm: postal address for privacy notices].

Contact: [email protected].

What this website actually does

The site does not have an on-site contact form, account system, newsletter, or payment checkout. The quote panel on the home page is a browser-side helper that builds a draft message and opens WhatsApp, SMS, or email on your device. Nothing is submitted to the website server.

The live site loads Google Fonts from Google, a Cloudflare email-obfuscation script to protect the public email address, and a browser fetch to Open-Meteo for the weather card shown on the home page. There is no analytics tag and no tracking pixel.

What we collect

If you contact Garry, we may receive your name, phone number, email address, postcode or town, service request, message, photos, and any notes you choose to add.

The website itself also receives ordinary technical request data needed to deliver and secure the page, such as IP address, browser type, device details, requested URL, and timestamps. Google Fonts and Open-Meteo may also receive the data your browser sends when it requests their resources.

Why we use it and our lawful basis

We use enquiry data to respond to you, check the job, prepare a quote, and arrange work. The lawful basis is taking steps at your request before entering a contract and, where a job goes ahead, performance of that contract.

We also process some personal data on the basis of legitimate interests — to keep the website secure and available, to keep records of jobs and enquiries, and to run and improve the service. Our purpose is to operate a reliable local gardening business and respond properly to the people who contact us. This processing is necessary because we cannot run the business, secure the site, or keep proper records without it. We have balanced this against your rights and freedoms: we use only the data we need, we do not use it for profiling or advertising, and you can object at any time.

Where we rely on a recognised legitimate interest under the Data (Use and Access) Act 2025 — for example, disclosing data to a public-safety body such as the police where the law allows — the balancing test does not apply to that specific disclosure.

Where the data goes

The website is hosted by Cloudflare Pages. Google Fonts serves the web fonts used on the site. Open-Meteo serves the weather data requested by the home page. If you choose to send a message through WhatsApp, SMS, email, or Facebook, the relevant third-party platform handles the message delivery on your device and under its own terms.

The site does not send form submissions to a server and does not use an email marketing or CRM platform.

Retention

Enquiries that do not lead to work are kept only as long as needed to handle the request and manage follow-up, then deleted or archived within a reasonable period. If a job goes ahead, records are kept for the period needed for tax, accounting, and business records, usually six years after the end of the relevant tax year.

Messages stored in WhatsApp, Gmail, Facebook, or on a phone are also subject to those providers' and devices' own retention settings.

Your rights

You can ask to access, correct, erase, restrict, or object to the processing of your data, and you can request portability where that applies. You can also withdraw consent if we ever rely on consent for a specific activity.

You can ask for a copy of the personal data we hold about you (a subject access request). We will make reasonable and proportionate searches to find it and respond within the statutory timeframes.

Your right to complain

If you are unhappy with how we have used your personal data, you can complain to us first using our data complaint form, or by email to [email protected]. We will acknowledge your complaint within 30 days and keep you informed of progress and the outcome.

If you remain dissatisfied, you can escalate to the Information Commissioner's Office (ICO) at ico.org.uk.